Return and Refund Policy

OmniSlotBox at the Slotcar Clubhouse

We want our customers to be satisfied with their purchases. Because we sell new slot car equipment, specialized electronics, and vintage collectibles, return eligibility depends on the type and condition of the product purchased.

New Merchandise

We accept returns of eligible new merchandise within 30 days of delivery, provided that:

• The merchandise is unused, unmodified, and in its original condition.

• Original packaging, accessories, and instructions are included.

• The return has been authorized by OmniSlotBox before shipment.

Please contact us through our store's customer service contact information to request a return authorization.

Vintage, Collectible, and Previously Owned Items

Vintage, rare, discontinued, restored, and previously owned slot cars are often one-of-a-kind items.

These products are sold in the condition described and photographed in their individual listings. Unless otherwise stated, returns for buyer's remorse or change of mind are not accepted on these items.

If an item is materially different from its description, damaged during shipment, or otherwise fails to meet applicable legal requirements, please contact us promptly so we can resolve the problem.

Custom and Special-Order Products

Custom-built, specially modified, personalized, and made-to-order products are generally not eligible for change-of-mind returns.

This restriction does not affect remedies available for defective, incorrectly supplied, or misrepresented merchandise.

Defective or Incorrect Merchandise

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Include your order number, a description of the issue, and photographs when possible.

We will review the situation and arrange an appropriate resolution, which may include repair, replacement, or refund.

OmniSlotBox Electronics Warranty

OmniSlotBox-manufactured electronics covered by our five-year warranty remain eligible for warranty service according to the terms applicable to the product.

Warranty service is separate from our standard 30-day return policy.

Damage from misuse, unauthorized modification, or improper installation may not be covered by the warranty.

Return Shipping

For ordinary change-of-mind returns, customers are responsible for return shipping costs.

If OmniSlotBox supplied an incorrect or defective item, we will arrange an appropriate return shipping solution when a return is necessary.

We recommend using a trackable shipping service and packing items securely to prevent damage.

Refunds

Once an authorized return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method, generally within 10 business days after approval. Financial institutions may require additional processing time.

Original shipping charges are generally nonrefundable for change-of-mind returns. This does not apply where a refund of shipping charges is required by law or appropriate because of our error.

Preorders

Preorders and deposits are governed by the terms disclosed when the order is placed. Customers should review those terms before purchasing.

Customer Service

For return requests, warranty inquiries, or questions about your purchase, please contact OmniSlotBox through the contact information provided on our website.

Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer protection laws.